Submitting an Emergency Change Request in Consulting IT Solutions

In consulting projects, urgent IT changes might be necessary to address critical issues or outages. This guide details the process for submitting an emergency change request.

When to Submit an Emergency Change

Submit a request during high-priority situations, such as:

Major system outages affecting multiple clients
Security vulnerabilities with high risk
Temporary fixes needed to restore services

Prioritize standard procedures whenever possible.

Steps to Request

Follow these steps to submit a request:

Log a high-priority ticket with the IT Service Desk detailing:
- The issue, impact, and urgency
- Proposed changes and implementation plan
The IT Change Manager will expedite the review
Upon approval, coordinate the change schedule and execution
The Emergency Change Advisory Board will assess and guide further actions

Implementation Guidelines

Adhere to these rules during implementation:

Form a qualified team for quick execution
Prepare rollback plans for contingencies
Communicate clearly with stakeholders about potential impacts
Document the process thoroughly for audits

For further support, contact your consulting project lead.